Design Thinking – Empathy Maps
Say good bye to the POS!
Since Microsoft’s adoption of Adxstudio and its reincarnation as MS CRM Portal a lot of features and capabilities have changed. The following table tries to highlight the differences.
| Adxstudio Portals v7.x | CRM Portals v8.x | |
| Profile Management | ||
| Contacts Self-service access to customers | x | x |
| Federated Authentication Windows Live ID, Google, Yahoo, Facebook, and many more | x | x |
| User Profile Management Capture user information relevant to your business | x | x |
| Web Roles User rights and reward loyalty with special status | x | x |
| CRM Web Applications | ||
| Entity Actions Bring advanced CRM functionality to your portal | x | x |
| Entity Form Publish any CRM form on your portal | x | x |
| Entity List Publish CRM records for display & edit | x | x |
| Entity Permissions Secure entity records & attributes for a personalized experience | x | x |
| Open Data Protocol Feeds Dynamic data for better business decisions | x | x |
| Content Management | ||
| Ads Create and run advertisements on your site | x | x |
| Files & Attachments Publish files & media for view, play or download | x | x |
| Links Connect to web resources within or external to your portal | x | x |
| Redirects Route URL traffic to ensure continuity and visitor satisfaction | x | x |
| Rich Content Editor Powerful content management for the masses | x | x |
| Search Search and find important data quickly within any CRM portal object | x | |
| Sitemap Structure your website to your design | x | x |
| Web Pages A Foundation for Your Web Content | x | x |
| Communities | ||
| Discussion Forums Spark the conversations, listen & engage | x | x |
| Facebook Integration Publish portal apps within Facebook desktop | x | x |
| Ideas Capture ideas for products or service enhancements | x | x |
| Issues Give customers a platform for product improvement | x | x |
| Polls Ask for quick and easy feedback | x | x |
| Surveys Gather deep customer insights | x | x |
| Channel Management | ||
| Customer Management Stay on top of customer account and contact portal activities in CRM | x | x |
| Opportunity Distribution Distribute leads using your choice | x | x |
| Opportunity Management Track distributed opportunity status in real time | x | x |
| Ecommerce | ||
| Ecommerce Transactions Accept payments using your choice of gateways | x | |
| Invoices Deliver and process invoices, give account holders access to retrieve | x | |
| Orders Give portal users direct access to their order history | x | |
| Products & Catalogs Easily organize product offerings in categorized catalogs | x | |
| Quotes Quickly package sales quotes built from CRM product catalogs | x | |
| Search Engine Optimization (SEO) Ensure your portal content is found | x | x |
| Shopping Cart Increase online sales transactions with add-to-cart, view-cart and checkout functions | x | |
| Application Scenarios | ||
| Service Requests with self-service submissions | x | |
| Engagement Engage with community, social and portal publishing tools. | x | |
| Modern Web Standards | ||
| Accessibility Create portals that are easily accessible for all users with tools built to accommodate W3C and WCAG standards. | x | x |
| Bootstrap Design Framework Leverage today’s industry standard, mobile-first design framework | x | x |
| HTML5 & CSS3 Use industry standard, responsive display technology for mobile & desktop | x | x |
| Responsive Website Design Ensure effective portal usability on any device | x | x |
| Marketing | ||
| Branding & Design Express your brand with logos, type, color & style | x | x |
| Conference Management Manage events, sessions, registrations, speakers & scheduling | x | |
| Content Management Manage portal websites with a comprehensive, CRM-backed CMS | x | x |
| Dynamic Web Template Serve dynamically generated webpages, on demand | x | x |
| Events Publish events & accept registrations | x | |
| Lead Generation Forms Fill your sales funnel with qualified leads, instantly updating your CRM database | x | x |
| Customer Service | ||
| Help Desk Give customers a 24/7 self-service support portal | x | x |
| Account Management Manage users, their permissions & entitlements | x | x |
| Knowledge Management CRM 2016 Integrated Service Hub Knowledge Management, supported with Adxstudio Portals v7 through customized solution from Adoxio | x | x |
| Knowledge Base Legacy CRM Knowledge Articles | x | |
| Microsoft Technology Integration | ||
| Deployment Choice Exercise your right to choose: on-premise or in the cloud | x | |
| Parature, from Microsoft Customer Service Integration Integrate Parature, from Microsoft with your Adxstudio Portal for advanced Knowledge Base and Support options. | x | |
| SharePoint Integration Leverage SharePoint’s secure document management | x | x |
| Microsoft Azure Host your portal in Azure, the cloud for modern business | x | x |
| Microsoft Dynamics CRM Compatibility | ||
| Microsoft Dynamics CRM 2013/2015 On Premise and Online versions of Dynamics CRM | x | |
| Microsoft Dynamics CRM 2016 On Premise and Online versions of Dynamics CRM | x | |
| Microsoft Dynamics CRM 2016 Online Spring Wave The latest version of CRM 2016 available only with CRM Online | x | x |
| Extensibility | ||
| Custom Page Templates Create your own ASP.NET web forms pages and MVC routes | x | |
| Custom User Controls Create re-usable user controls or views | x | |
| Custom Web Form Steps Create your own custom web form steps based on ASP.NET user controls | x | |
| Custom Authentication Provider Integrate with custom authentication service  |
