Logistics CRM

ASIC Business Registration Service (BRS) App
December 30, 2020
Sentiment Analysis App
December 7, 2018

About The Customer

Nationwide Transportation and Logistics (NTL) has been connecting consumers and businesses since 1980. It provides

  • International Express
  • Freight Management
  • Customs Brokerage
  • Storage and Inventory Management
  • Importer and Exporter of Record Services

Problem Statement

  • Improve Sales Forecast Accuracy
  • Improved Sales forecast accuracy
  • Gain real-time and accurate visibility into pipeline and forecasts
  • Monitor sales team performance against quotas based on real-time invoices and cash sales collected by your team

  • Project Scope

  • X-channel customer engagement with unified message
  • Improved Sales forecast accuracy
  • Optimize revenue with improved forecasting & monitoring
  • Reduce invoicing delays and improve collection cycle
  • Complaint resolution management and feedback
  • Effective tactical marketing

  • Our Approach

  • Six Stage Process with pre-agreed outputs to minimize project risks
  • Sing along approach for process transparency and early deviation detection
  • Inter-stage transition approvals for transparency
  • Monthly Progress updates for project governance

  • Solution Design

    We design a modular solution allowing for easy enhancements and API integration that allowed for Transaction routing, Transaction Surveillance, Fraud Detection, Identity Management, Velocity Control, GeoIP, Bank Identification Databases, and local black lists

    Success Factors

  • Sales funnel was created
  • Proposals pricing was automated
  • Document repository allowed quick access to all relevant contract and aligned material
  • Integration with operations allowed for follow-up on existing contract commitments
  • Call center was enabled with complete customer view
  • Logistics CRM
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